Spare Parts Specialist

We are looking for a resource to be included in the after sales office area of Raytec Vision, a company of CFT Group, leader in sorting industry, in the role of spare parts specialist.


We are looking for a resource to be included in the after sales office area of Raytec Vision, a company of CFT Group, leader in sorting industry, in the role of spare parts specialist. Following a necessary period of internal training, alongside an experienced colleague, the resource will work in the After Sales office and manage spare parts, supporting the customer care manager.


Tasks

  • Takes in charge spare parts demands and Raytec clients customer assistance;
  • Insertion of offers for spare parts sales, upgrade and repairs in the management system;
  • Contacts with service providers and customers for the management of transport, packaging and spare parts sales documents (invoices, delivery notes, etc);
  • Support the customer care and logistic manager for the operational and maintenance activities of price lists, spare parts manuals and machine lists in the management system, creation of technical support documentation for the customer;
  • Coordinates with the service office for the supply of spare parts necessary for technical assistance;
  • Interacts with:
    • Purchasing department to provide spare parts and repairs’ price listsTechnical office for spare parts specific details
    • Administration office to coordinate payments and check clients’ unsolved sums
    • Sales office to manage upgrades


Qualifications

  • Mastery of Ms Office and previous experience with organizational ERP;
  • Fluent knowledge of english and spanish and one more language;
  • Previous working experience in after sales activities;
  • Great relational and communicative skills, flexibility and proactivity, strong desire to interact with different organizational functions;
  • Good sales  willingness to keep in touch with clients and gather non-expressed requests:
  • Availability to travel abroad (40/50 days).

We offer a permanent placement with clear growth developments in a challenging and dynamic environment.

Place of work: Parma.

The job offer is intended to be addressed to one and the other sex in compliance with Legislative Decree 198/2006.