Teleservice

Enabling our teleservice applications

you can find countless advantages for improving your performance. According to the provided level of permission, our Senior Experts can remotely connect to your PC/PLC. Either for troubleshooting purposes or for supporting your operators, we help you to solve the issues reducing the downtime and avoiding extra cost for intervention.

We want to keep your CFT equipments up and running at all times – without any hitches or disruptions!

Our qualified Senior Experts can access to all connected machineries for a system fault analysis and problem correction without the time and cost-intensive on-site deployment of Customer Service Engineers. All connections are via a dedicated VPN (Virtual Private Network over the Internet) with traceability of all access done through secure authentication: also your security is a priority for CFT!

Why CFT teleService suits your needs:

  • Fast and precise remote machine and system diagnosis
  • Effortless software updates and changes in system parameters
  • Considerable reduction in service costs as there is no need for engineers on site
  • Shorter downtimes
  • Secure program and data transmission
  • Traceability of all accesses: logging of all connections and link to the respective support ticket
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