Teleservice

teleservice applications

Enabling our teleservice assistance, you can find countless advantages and improving your performance. According to the provided level of permission, our Senior Experts can remotely connect to your PC/PLC. Either for troubleshooting purposes or for supporting your operators, we help you to solve the issues reducing downtime and avoiding, when possible, extra costs for onsite intervention.

We want to keep your CFT equipment up and running at all times – without any hitches or disruptions!

Our qualified Senior Experts can access all connected machineries for a system fault analysis and problem correction, which has the advantage of preventing the deployment of Customer Service Engineers and reducing the time and costs of on-site maintenance when possible. All connections are through a dedicated VPN (Virtual Private Network over the Internet) with traceability of all access through secure authentication.

Why CFT teleService suits your needs:

  • Fast and precise remote machine and system diagnosis
  • Effortless software updates and changes in system parameters
  • Considerable reduction in service costs as there is no need for engineers on site
  • Very limited downtimes
  • Secure program and data transmission
  • Traceability of all accesses: logging of all connections and link to the respective support ticket
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